Recovering access to purchased video

To recover access to purchased video, pls use Recovery code.

1. If customer purchased video content and access to it is limited, he can recover access using Recovery code – big gray button.

access recovery button...

2. Recovery code has been sent to email address specified before purchasing video content.

recovery code...

3. While submitting recovery code, customer could receive message: Wrong recovery code.

This means:

  • Recovery code is wrong
  • Recovery code has expired
  • Activations of recovery code has ended

wrong recovery code...